FAQ

FAQs content

1. Are you a franchise / part of a chain or Group? No, The Italian Pantry is a small independent “Gastro Boutique”
2. What type of products do you offer? We offer a wide range of authentic Italian delicacies, including artisanal cheeses, cured meats, homemade pasta, olives, wines, and more. We also offer a selection of hampers and bundles that are perfect for making your very own Italian meals with fresh ingredients. Ask a member of our team for one of our traditional Italian recipes to try at home!
3. Do you cater to specific dietary requirements? Yes, we are committed to accommodating everyone's needs. We have a range of vegan, gluten-free, and vegetarian products. However, we recommend you let our staff know about any specific dietary needs, and they will guide you through suitable options.
4. Do you offer delivery or online ordering? Yes, we offer both local delivery and online ordering. You can visit our website, select your favourite items, and we will deliver them right to your doorstep. Alternatively, you can choose to browse our range in-store.
5. Are there any loyalty or membership programs? Yes, we have a loyalty program. Every purchase you make earns you points that you can use for discounts on future purchases. Please ask a member of our team to find out more.
6. What are your operating hours? Our store is normally open from 9am to 5pm every day but these opening times may vary in the winter months so always best to check our google listing (https://g.co/kgs/LcVb8ts) for updated opening times
7. Do you host any special events? Yes, we have hosted a variety of events and are planning many more including wine tastings, Italian evenings and cooking classes. Please check our website or ask in-store for the latest updates.
8. How do I know that your products are authentic and high-quality? We source our products directly from Italy and work closely with suppliers to ensure authenticity and the highest quality. Our team regularly visits these suppliers and producers to maintain strong relationships and understand their processes.